245 verified reviews
93% would recommend
5 ★
181
4 ★
43
3 ★
5
2 ★
10
1 ★
6

Reviews

What customers said

Page 3 of 25
Service date  2017-12-22
Verified Service Visit

Not the greatest

Had an oil change scheduled for 2pm, granted I was a few mins late. However, the cashier (Reda) was very rude towards me. Explained to him that my engine light came on a few days ago and I wanted my car briefly looked over. I knew with an oil change, there's a courtesy check for the car. Reda proceeded to tell me it would be $120 for the check. Told him I'd like only the oil change. While waiting and walking around for over 2 hours, I finally went back to check on my car. It was done but I never received a call. Reda checked me out, and told me my charges. Told him that I received a holiday email from Hogans and Sons for $20 off any $40 service/maintenance. He claimed he didn't know of any coupon like that. Showed it to him on my phone. He stated he couldn't honor it since it was on my phone. Told him and showed him that it says right on the coupon, print or show on phone. He then claimed it was because my phone was an android not an apple phone. I've never had problems here before

Cara S. · Burke, VA · Verified customer
Service date  2017-12-11
Verified Service Visit
Would recommend

12/12/17 service - gasket

Very respectful, fast turnaround, repairs seem well done; gave me invaluable ride to/from work. Everyone seems respectful and nice.

Jean H. · Fairfax, VA · Verified customer
Service date  2017-12-14
Verified Service Visit
Would recommend

Superior service

Adison was really helpful selecting the right tires for my Acura MDX which was the Assurance comfor tred touring. Handled all paperwork in quick time and followed up by phone for inspection recommendations. Tires are great comfy and quiet even steering wheel came lighter after tires were installed. Second day Rida also was also a big help when he took care of submitting my papers online, super nice staff and first class service. Highly recommend them.

Watheq J. · Lorton, VA · Verified customer
Service date  2017-12-11
Verified Service Visit
Would recommend

Unfriendly customer interactio

It seems the employees change a lot at Hogan's and this time one of the people behind the counter just did not seem to be pleased with what he was doing and he seemed grumpy in the way he interacted with me.

Brigitta F. · Annandale, VA · Verified customer
Service date  2017-11-22
Verified Service Visit
Would recommend

Great Service

Needed 4 tires ASAP (same day) as the van was now unexpectantly needed for the Thanksgiving trip. They came through by finding the tires I wanted and getting the job all in one day. Other tire retailers could not accommodate our need.

Jack A. · Oakton, VA · Verified customer
Service date  2017-11-22
Verified Service Visit
Would recommend

Excellent customer service

Excellent customer service at the Fairfax location. Got my car in last minute and they got to it right away to replace a flat tire.

Jose P. · Falls Church, VA · Verified customer
Service date  2017-11-18
Verified Service Visit
Would recommend

Friendly staff and excellent customer service

Julie S. · Fairfax, VA · Verified customer
Service date  2017-11-16
Verified Service Visit
Would recommend

Awesome

Great job, fast service

Frank Q. · Annandale, VA · Verified customer
Service date  2017-11-02
Verified Service Visit
Would recommend

Friendly, professional service

Edson was friendly and genuine. Technician completed the job in a timely manner.

Jeremy H. · Fairfax, VA · Verified customer
Service date  2017-11-02
Verified Service Visit
Would recommend

Tire Repair

Excellent service

Diane H. · Annandale, VA · Verified customer

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