Dobbs Tire & Auto Center

Funny Noises

The Good: Dobbs accurately diagnosed my funny sounds while turning as the need to replace the front brakes.The Bad: they wanted to charge me about $340 for front brakes and rotors. The rotors were fine and the front brakes are <$40 on my car. Im not that mechanical and dont own a great jack or air tools and I can do front brakes in an hour. I gave them my $30 diagnostic fee-which is fair and went on my way. The Ugly: Ive had the tires off many times in the 10 years Ive owned the car and have never had any issues with the lugnuts. I did the brakes a few days after the diagnostic and ended up snapping two lugnut studs off the front passenger side to get the tire off. Overall: this Dobbs has proven to me to be an honest shop time and time again so I will keep going back for things I cant fix but the lugnuts irritated me as it was just one more thing to mess with. Maybe it wasnt them but like I said, Ive never had issues with them before and Ive had it for a decade.

Shoddy work

I went in to have my oil changed and tires rotated. The next time I drove my vehicle after the oil change an indicator light came on. I had to go back to the shop and wait an hour and a half to re-do the oil change as the first time around the filter wasnt put on correctly so it leaked oil everywhere. My intent of getting my oil changed there was to save time but instead it was a big hassle. Adding to this frustration I was given an incorrect wait time for the re-work. If I had an accurate timeframe I would have been able to accurately re-shuffle my day. Next time Ill go back to Valvoline.

Impressed

I was impressed that they were honest in saying they were not sure why my low pressure tire light was on. Maybe they made a mistake in replacing the sensor, maybe snow packed in wheel wells. But they did not BS me with an excuse.

Pilot

Great experience! Staff friendly!

My Job

Whole procedure was time consuming and expensive, but what auto isnt? Staff very knowledgeable and professional, helpful.

always dependable

I like that Dobbs has a convenient location near my home and that they are always able to accommodate me. They had the tire I needed in stock, so my car was finished quickly.

Resolved

I received a call from Roger the general manager and he was very concerned with my experience I said was something that I wasn't happy with but after talking with him I want to retract my statement that I made when I said that I would not refer a friend to Dobbs because he took the time to explain somethings to me and I could see things differently he also refunded me some money so i want to thank him and all the others at Dobbs for being a company that care about their customers

New Tires

Dobbs got me in and out in one hour with a new set of tires on a rainy Black Friday. Thanks.

Excellent

Had dead car battery at home. Dobbs sent a young man who started my car and then followed me to the store, and along the way had to restart the car. Very appreciative & thankful for that kind of attention.

I had run over a rock and my car was damaged. Still driveable but making a noise. I am a regular customer at dobbs in Ballwin. So I went to dobbs on mid river and as in Ballwin the service was excellent. My car was fixed in less than a half hour The young man that was working the desk was so pleasant and professional. The manager was so very nice as well. I would and will recommend dobbs Great people great service