Customer Service
I brought my truck in for service with a very short time frame. Upon entering the store I was waited on by Mark. I told him upfront that I only had 90 minutes and had to be back on the road to meet a nearby appointment. I recall even using the words, I absolutely had to be on the road by 1200! If that did not give them enough time to service my truck I would come back at another time. He said they could do that. I trusted him? A big mistake.As time neared 1200 I approached the service desk and attempted to pay so I could leave as soon as the truck was completed. He said he did not have the ticket and I would have to wait. I shared with him he told me it would be ready by 1200! That did not impress him at all. I could observe my truck on the hoist and the service tech and someone else stood there talking for over 20 minutes. It may have been more than that. Finally at 1220 someone came out and said my air-filter was dirty and need to be replaced. I