Outstanding Place
Terry & his guys do a GREAT JOB! Always polite and professional!
Edwardsville, IL
Reviews
Terry & his guys do a GREAT JOB! Always polite and professional!
Was pleased with my service. Friendly helpful staff
Prompt serviceFriendly Informative Always trust our cars at Dobbs-
Greg Barks and his team are awesome.
I am very pleased with the work that was done and the charges for that work seems to be very reasonable compared to the same service provided by my dealership in the past. I was expecting a call the same day of drop off with information about the cost of the services and the actual service needed. I had to call three times to finally get that information and it was the following day when I finally got that information. This means that they had my car for 24 hours before they even looked at it and seemed surprised that I was upset about that. I expected better customer service and I was disappointed about the way that was handled. If you can't look at my car the same day then tell me that! Don't make me call you 3 times to figure out what is going on. I will probably never drop my car off again for service, apparently you take that to mean I don't need that vehicle. It was a courtesy to your staff for me to leave my car. I want do that again.
Dropped off my van for brake check. The guys are always friendly, courteous and professional (and patient if you are not sure how to explain the problem!) My van needed more repairs than anticipated & everything was explained very clearly what was needed & approximate cost along with pros/cons of waiting til later. Very pleased I was never told "it HAD to be done then" which I have been told at other places. Was kept informed of progress & called when done. Have never had a "bad experience" at this Dobbs location and have always been treated with respect by all the staff I have come in contact with.
Been going to DOBBS Edwardsville for eight years. Always excellent service and always willing to accommodate even when they are busy (which is often - probably because they have slit of satisfied customers
As usual I was treated in a friendly, respectful manner. Work was done promptly and explained clearly. Great service always.
!
Repairs were minor but service was speedy and up to the courteous and quality service that has been standard over the past 6 years.
Also on Google
See this shop's Google rating and a few of its Google reviews, shown separately from the reviews above.