Chesterfield, MO
Reviews
I had to jump start my wife's car on Thur night and we dropped off at Dobbs using the key drop. I showed up early in the morning and they took me to First Watch to wait, called me when it was done and then picked me up. And all of this without a previous appointment. Good Job.
The staff at Dobbs was very courteous & helpful. The new tires were installed and the car was ready when promised.
I have never had a problem with this Dobbs location. I actually always have outstanding service. I spoke to (I think Jared??) on the phone twice, and in person once. He was awesome! Very nice young man. Very professional. However, when I came to this location to see if they could get my car in for an oil change, if I left it, the manager (I only know he was the manger b/c his picture is on the board) looked completely annoyed. He said I'd have to give him a minute. He walked in back and came back out and said Jared would take care of me and write me up. BC he seemed annoyed, I said, "Is it a problem leaving my car? I can come back?" Still seeming annoyed he said "No. But you need to give me till 7 or 7:30 to get it done!" It was done by 5. I just felt like I completely inconvenienced him. They did not give me a new oil change sticker, nor did they reset my oil change message. Other than that, I was grateful they got me in, as I was in a bind. Maybe he was having a bad day.
Absolutely wonderful service! Dobbs is the only place I would take my car!
I'd have to say our experience was less than stellar. Service person was unable to reset our computer to remove warnings.
I made my usual early morning appointment and everything was done promptly as usual.
I bought four tires for my car. They were not exactly the tire I was looking for, but I needed tires right away. Everyone did what I expected them to do, so good there. As I left the Dobbs lot I noticed my tires had 39 pounds of pressure in each tire. One of the gauges was not working at the shop...a little scary to say the least. Your people corrected the problem right away, but what if I was driving a car that did not give me immediate feedback on tire psi?
The work was completed quickly and the cost was reasonable
Always Outstanding!
Overall level of service good. Only complaint, incorrect air pressure for one tire. Front passenger tire was inflated to 54 psi, others were correctly inflated to 35 psi.
Also on Google
See this shop's Google rating and a few of its Google reviews, shown separately from the reviews above.