Hornsby Tire Pros & Service Center

2024/09/195 Sep 2024 19	Greg S. from Hampton, VA
As always, exceptional service and always very professional and helpful staff. Its always a pleasure doing business with the folks there, Great job!

2024/09/142 Sep 2024 14	Donald R. from Hampton, VA
Repeat customer for several years. Had new tires installed on Dodge Ram and state inspection performed early April. Lug nuts were over torqued and rotors warped. Lug nuts were installed with impact and dented/ damaged. Returned vehicle to them with less than a 100 miles and was told it needed new brake pads and rotors.. they did acknowledge the damaged lug nut issue and replaced. Note customer was told Vehicle now needs a brake job (worn out pads) after less than two weeks and a 100 miles from passing their safety inspection. After having the brake work done we discovered a high speed shake in the front end when traveling on the interstate. Another trip to a reputable tire shop found the tires were out of balance and needed rework which corrected the issue. We will not be doing business with Hornsby again and as you continue to ask for review comments. As you can see from our dissatisfied service above suggest you remove us from further review submissions. Service is not what it was!

2024/08/315 Aug 2024 31	Dianne K. from Smithfield, VA
AWESOME! Had me in and out of there in a hurry even though I did not have an appointment and there were four customers ahead of me. I had a slow leak in a tire.

2024/08/285 Aug 2024 28	Jerry O. from Hampton, VA
Great service as usual!

2024/08/215 Aug 2024 21	Carol M. from Hampton, VA
Did well. Wish they had cleaned the rims when done!

2024/08/171 Aug 2024 17	Lora G. from Newport News, VA
The guy at the desk - Jeff - continues to be such a jerk to me. The last time I was there was in November of 2023, I said to the cashier I dont know why I keep coming back here. I told her my negative interaction with Jeff that day.but I did go back and again, his response to something I stated, wasnt necessary or appropriate as a customer. While I was waiting for them to service my car, I was looking for other places to take it next time. If it wasnt for the continued horrible behavior by him, I would gladly keep bringing my car there.

2024/08/175 Aug 2024 17	Karl P. from Suffolk, VA
Very professional

2024/08/165 Aug 2024 16	Jeff J. from Williamsburg, VA
Fantastic service. Called to go over everything that needed to fixed and gave me the price during the call.

2024/08/155 Aug 2024 15	Kevin B. from Poquoson, VA
Jeff is a no nonsense guy that knows automobile. The Hornsby brothers are outstanding team running an honest shop. The Admin at checkout is beautiful and kind.

2024/08/104 Aug 2024 10	Aretha W. from Newport News, VA
My experience was nice. The place is clean comfortable and I was prepared for the two hour wait. My question is if you can mail me a coupon and I lose it so I cant use it but you can email me this questionnaire than why couldnt the same coupon be emailed to me ? So all I have to do is pulled it up and couldve got my $10 discount I was told if I did not have the coupon to staple to my receipt they couldnt give me the savings. I will always have my email unless I deleted it guys.