2024/09/265
Sep 2024
26
Tony S. from Hampton, VA
Recommended
5 Star Rating
Great management and staff. Excellent facility.
2024/09/215
Sep 2024
21
Caroline M. from Newport News, VA
Recommended
5 Star Rating
Professional staff, everyone was friendly & attentive. The work was done efficiently and quickly.
2024/09/195
Sep 2024
19
Greg S. from Hampton, VA
Recommended
5 Star Rating
As always, exceptional service and always very professional and helpful staff. Its always a pleasure doing business with the folks there, Great job!
2024/09/142
Sep 2024
14
Donald R. from Hampton, VA 2 Star Rating
Repeat customer for several years. Had new tires installed on Dodge Ram and state inspection performed early April. Lug nuts were over torqued and rotors warped. Lug nuts were installed with impact and dented/ damaged. Returned vehicle to them with less than a 100 miles and was told it needed new brake pads and rotors.. they did acknowledge the damaged lug nut issue and replaced. Note customer was told Vehicle now needs a brake job (worn out pads) after less than two weeks and a 100 miles from passing their safety inspection. After having the brake work done we discovered a high speed shake in the front end when traveling on the interstate. Another trip to a reputable tire shop found the tires were out of balance and needed rework which corrected the issue. We will not be doing business with Hornsby again and as you continue to ask for review comments. As you can see from our dissatisfied service above suggest you remove us from further review submissions. Service is not what it was!
2024/08/315
Aug 2024
31
Dianne K. from Smithfield, VA
Recommended
5 Star Rating
AWESOME! Had me in and out of there in a hurry even though I did not have an appointment and there were four customers ahead of me. I had a slow leak in a tire.