2023/11/025
Nov 2023
02
Sylvinia S. from Hampton, VA
Recommended
5 Star Rating
Excellent
2023/10/155
Oct 2023
15
Kenneth R. from Williamsburg, VA
Recommended
5 Star Rating
Brought my 2000 Sienna van in for a leaking radiator on 10/12 and by noon on 10/13 the job was done and oil change too! Thanks for the quick and reliable service Hornsby Tire!
2023/10/075
Oct 2023
07
Crystal M. from Newport News, VA
Recommended
5 Star Rating
The gentleman at the front desk gave me a Good explanation of an oil change. I appreciated it. Thumbs up
2023/10/015
Oct 2023
01
Terry R. from Virginia Beach, VA
Recommended
5 Star Rating
Great. You guys make it easy
2023/09/295
Sep 2023
29
Alesha M. from Newport News, VA
Recommended
5 Star Rating
Great service as always no complaints here.
2023/09/284
Sep 2023
28
Roberta G. from Newport News, VA
Recommended
4 Star Rating
The registering for service and the service after including the need and the placement of new brakes. I also got my car inspected.
2023/09/201
Sep 2023
20
Theresa A. from Norfolk, VA 1 Star Rating
I was disappointed I brought my car in to fix a check engine light issue.. I told the guy at the counter I had the code and what it related to and what I thought he said it didnt matter they had to run diagnostics anyway then they called me to tell me the exact same code and description but could not do the work because they didnt have a specific coolant however, I was charged 120.00 for???.

Teresa,

We apologize for the lack of understanding and should have explained better perhaps. The check engine light was  on and had a code of POEA7 that perhaps was the same code you had. We did not charge you for pulling the code. The code read “Auxiliary Cooling System Performance has been detected.” What we charged was a diagnostic fee to figure out what the problem was with the Cooling System. My technician spent an hour doing a few tests to figure out what the problem was. He determined it was the water pump and needed to be replaced. We could have done the water pump but during replacement your air conditioner must be discharged. The problem was that we could not recharge the air conditioner because our machine does not recharge your system R1234YF. 

2023/09/095
Sep 2023
09
Margo R G. from Hampton, VA
Recommended
5 Star Rating
The most courteous staff. Everyone team member I encountered had excellent customer service skills. The projected service time for completion was less than predicted even though I was a walk-in.
2023/09/085
Sep 2023
08
Tony J. from Williamsburg, VA
Recommended
5 Star Rating
Great job. Wife was pleased and loves the feel of the Michelin tired on her 4Runner .
2023/08/225
Aug 2023
22
Aaron S. from Portsmouth, VA
Recommended
5 Star Rating
You said an hour but it only took less than an hour. It was quick, and I like that.