Prius Tires
They got me in late in the day and finished before they closed. Thank you.
Herndon, VA
Reviews
They got me in late in the day and finished before they closed. Thank you.
excellent service and maintnence
After being told that I needed to spend $1800 on new upp abd lower ball joints by another shop, Hogan and Sons checked my vehicle and found that I needed nothing more than a rotate and balance.
I recently purchased a new car and as usual took it to Hogan and Sons for my inspection. The guys are always friendly and helpful and they get you in and out in a hurry.
As always, Hogan and Sons discussed the service necessary for my car in detail and performed it very promptly. All of my questions were answered to my perfect satisfaction. The service managers and the techs were, again as always, very friendly and courteous. I certainly intend to continue to patronize this establishment.
I've trusted all 3 of my cars to Hogan and Sons in Herndon and have always been impressed with their attention to detail and outstanding customer service. Would highly recommend to all my friends.
The service is excellent. The managers and service personnel provide professional and courteous service. Mel and the other service advisors have always taken the time to review the work to be performed and clearly communicate the activities within the shop. I have been a customer of theirs for over 7 years and I would not trust anyone else with repairs or major service on any of my vehicles.
Quick service at a fair price for a simple oil change. Add tire rotation for $10 is a bargain when that's needed. I could do without so much up-selling but I just politely decline or say next time and we're good.Up-selling: I don't need new tires every time I come in. I don't need every fluid flushed every time I come in. The windshield wipers are fine. Etc.
Great service, as usual, for routine items but also had to have 2 trunk lid strut supports replaced, which were done fine. Only anecdotal issue is Rob "BoneCrusher" Pittman's handshake, which nearly broke bones in my hand - WTF!!! Must've thought my hand was a Giant Pickle Jar "Too Tight" Lid - YOWZA!!!
We've been in the neighborhood for over 10 years, and have usually enjoyed the convenience of Hogan & Sons. Over the past few years though - and more recently the past year - we've noticed a decline in what we would deem excellent service and an increase in prices. This latest visit was for a simple emissions and safety inspection. When called regarding a couple of issues found during the inspection we asked them to check the hub bolt to make sure it was tight - on a tire that would have been pulled to check the brakes anyways. They checked the lug nuts - not sure how hub bolt and lug nuts sound the same but apparently they do. When asked why they didn't check the hub bolt they said they could for an extra $62 fee OR charge $550 for a part that barely costs $150.
Also on Google
See this shop's Google rating and a few of its Google reviews, shown separately from the reviews above.