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Generally, I really like the service and personnel at the Medford location. They fumbled the ball this time, however. I called to make sure my truck service was complete before I headed into town to pick it up. I was told that the truck was being lowered off the lift and should be ready in 20 minutes or so. That was great news, as I was returning from an out of town trip and had about 20 minutes left. When I got to the location, they informed me it would be 45 minutes more because one of their machines wasn't working properly. I was also told to return in a couple of days to check a fluid level. This was necessary due to the equipment malfunction. I'm not upset and I understand malfunctions happen and are beyond our control most of the time, BUT a little investigation between the front desk and the service technicians would have saved me from watching Gunsmoke reruns. BTW, the popcorn was great and the soda was cold!
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