2017/12/084
Dec 2017
08
Michael F. from Manitowoc, WI
Recommended
4 Star Rating
I scheduled an oil change a week out. I requested to drop my car off at 10:30am and pick up at 2:30pm. The parking lot was full, so I knew they were busy. They called me around 1pm to tell me they would not have it done in time. I was offered to reschedule or the use of a loaner vehicle; which was appreciated. My vehicle was ready around 3:45pm. While this worked out okay, it was frustrating because I specifically scheduled in advance to coordinate with my work schedule and the assistance of a coworker. I am always happy with the service and the product, however this was frustrating, as I had to coordinate a different ride.
2017/12/085
Dec 2017
08
Scott & Mary Jo T. from Green Bay, WI
Recommended
5 Star Rating
Great service, always on time, and very friendly staff who explain thoroughly and carefully what is being done, or should be done to get the best performance out of your vehicle. Mathews Tire is always our familys first choice!
2017/12/065
Dec 2017
06
Joe & Cindy S. from De Pere, WI
Recommended
5 Star Rating
Great people to work with
2017/12/055
Dec 2017
05
Bill P. from Green Bay, WI
Recommended
5 Star Rating
excellent service. problem resolved and car runs good. I have confidence in knowing the job will be done right. John is a good communicator. I wouldn't hesitate to bring my vehicle there again.
2017/12/034
Dec 2017
03
Ann H. from Kewaunee, WI
Recommended
4 Star Rating
First time visit here. Very busy but very professional. Expected/approximate time of being done was right on. Didnt feel I was being ripped off. Another place told me I needed new breaks, at Matthews - was told they still had life. Thank you! Will come again.
2017/11/285
Nov 2017
28
Brad And Lisa S. from Green Bay, WI
Recommended
5 Star Rating
We have been going to Matthews tires for years and Patrick has been the one that has helped us he is fantastic he explains everything perfect, we feel very comfortable with the tires that we received and I could not say anything more about the service that we received absolutely fantastic.
2017/11/285
Nov 2017
28
Sue B. from De Pere, WI
Recommended
5 Star Rating
I am pleased with the serviced I received also price on my 4 new tires.
2017/11/285
Nov 2017
28
Steve M. from Green Bay, WI
Recommended
5 Star Rating
The guys in Green Bay did a fantastic job as always. Per my Review Title, along with normal maintenance on my three vehicles they have put in a new engine ($7,000+) and with this visit a new transmission ($3,200). The jobs have been completed quickly and within budget. Not only have they earned my business but also just about everyone else at the bank. They make spending $$ easy. Most of all very trusting and sincere, don't feel like you're getting scammed. Great job as always; Patrick, Tom, John and Dave.
2017/11/275
Nov 2017
27
Kevin G. from De Pere, WI
Recommended
5 Star Rating
Everything went well with great service and done in a timely manner.
2017/11/233
Nov 2017
23
Michael B. from Oneida, WI
Recommended
3 Star Rating
First time I've been disappointed with your service. It took 45 minutes past my appointment time to take my car back, no one came up to me letting me know it would be this late, and no one apologized for being so late. I would have been a little less annoyed if someone had let me know early on how late it may be, or at least apologized for being so late. I know it's hard to stay on schedule, and I'm fine with 10-15 minutes late, but 45 late minutes was a bit too much. I'll probably stay a customer, unless being this late starts to be the norm for you. Again a little explanation that it would be late and why, and an apology would have left me less annoyed.


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